Our Help Desk offers a portfolio of different support packages to allow a customer to choose the one that matches their requirements. All calls are given a priority in accordance with Service Level Agreements agreed between MEES and the customer.
Whichever support package a customer chooses, they can rest assured that they are always receiving the best possible service within the in industry.
Customers will be able to place support calls directly over the web, or via email, as well as over the phone also customers will have their own service portal, allowing them to update calls, manage their own accounts, download patches and product updates on demand. An extensive knowledge base including, FAQ’s, administrative manuals and video tutorials will also be available.
MEES have in-house Report specialists who can support customers report portfolio. To complement our software, we have a range of standard reports available. We are also able to write reports to meet customer’s specifications.
We offers comprehensive training courses for our products. As each customer is so unique, every course is tailor-made to meet specific working practices. Our fully trained staff can also write site specific end user manuals, and deliver a range of courses. Please contact us for further details.
Courses can be provided on-site or at MEES’s.